A One–Hour Ticket Response Guarantee
We provide a one–hour response time warranty for any support ticket or email that you submit to our technical support team. We will speedily respond to all standard queries and forward right away the issue to our admins if additional assistance is required. If you order the Optional Managed Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Notch Technical Support Service
- We will be at your disposal 24/7 to reply to any inquiries that you may have with regard to our Site Control Panel or any of the apps that we have pre–installed for you on the server. In case you also require assistance with server management tasks, you can resort to our Optional Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
An Intuitive Help Section
Our Site Control Panel is pre–installed for every Linux dedicated hosting server. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the help articles have video versions which show all the operations that you can perform in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the Site Control Panel.