Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Site Control Panel you’ll find an in–depth Help Center section offering many help articles and commonly asked questions. They are contributed by our support team of experienced technicians. Just type in your question and our smart software will give you the most suitable answer.

  • Top quality support service

  • Video Tutorials

  • For people who’d like to learn how to remedy a commonly encountered problem by watching a tutorial video clip, we have added a compilation of video tutorials to our Site Control Panel. All the video tutorials are concise and simple to follow. They offer you step–by–step presentations of various website administration techniques.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 support service and include a sixty–minute response time guarantee. Our skillful technicians will be available 24–7 and will fix any problem that you may run into within less than 60 minutes after the technical support ticket submission. In most cases, a response will be provided to you in less than 20 minutes.