Being able to contact your website hosting provider when you have any questions or encounter any issues is important and how fast they'll answer back and take action is usually crucial, in particular when your website is business-oriented, as more downtime often means losing prospective customers. The support solutions are, in addition a quick way to distinguish genuine suppliers from resellers. The latter in most cases respond just to email messages or support tickets and you will need to wait for a day or even more so as to get a reply. In case the issue calls for a few responses, you will end up losing days in order to get a simple problem solved. With an authentic and reputable web hosting supplier, you should be able to get in touch with the support team at any moment and receive a prompt reply whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
All our Linux website hosting services offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions well before you make a purchase or you are an existing customer and you have any question or some difficulty, you're able to contact us any time, including holidays and weekends. We have many channels to contact us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles that need extra time to analyze and deal with. In contrast to a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, which means that regardless of what the problem is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to receive timely support, in particular when your web site is not functioning effectively for some reason. Our semi-dedicated services include 24/7 customer and technical support, therefore if something happens, you are able to use various ways to contact us - phone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you are able to find additional details about our solutions, or we can assist you with less demanding technical problems. The next two options are for solely tech troubles or everything which is more time-consuming considering that it's much easier to follow the communication between you and our technical support team. The warranted maximum response time for them is merely one hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to receive support as you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we offer includes 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters as it'll be much easier to keep track of what's going on. The maximum guaranteed reply time for all the emails and tickets is 1 hour, however it rarely takes that long to get help. When you add the Managed Services upgrade that we supply, our admins can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max response time warranty, you will receive extremely fast support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, which means that if you open a support ticket through your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved needs longer time to be solved or in case it needs to be sent to our admins, since it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.