There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. It’s the least complicated form of communication for different reasons. If no support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy & paste large pieces of info without having to worry about printing mistakes, and if a particular issue needs more time to be solved or a number of replies need to be exchanged, all the information will be in one location, so each party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, so if you have to supply information or to adhere to guidelines, you’ll have to use at least 2 different accounts and this number can rise in case you want to manage several domains. Furthermore, a lot of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.
Integrated Ticketing System in Website Hosting
Our Linux website hosting services come bundled with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything related to the hosting service itself in the same place – payments, web files, e-mails, tickets, etc., eliminating the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks of the mouse without the need to leave your Control Panel. During the process, you may select a category and our system will offer you a variety of educative articles, which will supply you with additional info and which may help you solve any given problem before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated services, so you will not require a separate platform to touch base with our tech support staff – you can do that on the spot in the event that you experience a predicament. Sending a new ticket takes several clicks and finding an older one is just as simple. With our smart search functionality, you can swiftly find any ticket that you’ve opened in the past. You can open a ticket at any given time since our client service staff representatives are at your service night and day and answer in less than sixty minutes, even though it rarely takes that much to obtain support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to log in and out of two or more platforms to solve a simple problem.