A live chat is one of the many channels of communication provided by some hosting suppliers as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything in comparison to a call with an agent. What's more, if the issue that you experience requires some time to be examined and taken care of, you are able to do something different at the same time instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat support service completely free provided that you have world wide web accessibility even if your website hosting supplier is based in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Website Hosting
As we acknowledge the fact that a lot of issues are easily resolved if you talk with a live person, we provide a live chat service for all our prospective and current customers. The chat is accessible every day and our support agents will help you with a wide range of questions and troubles. In case you are not our client yet, you can find out more about our website hosting plans and the website hosting platform in general to make sure that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with some of our services, you'll be able to get in touch with us through the live chat and we can provide the necessary details or assist you to troubleshoot the problem. You will need to open a support ticket for some troubles which require longer time or the expertise of a system administrator, but for the majority of common troubles you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is designed for all our future and active clients. If you are looking for a new web hosting account, you can chat in real time to one of our agents and obtain more info about our semi-dedicated services so as to choose the optimal plan for your sites. In case you already have an account with us, we can support you in a timely manner with billing, general and 1st level technicalissues. Even though in some instances you may have to open a ticket because there're situations that can't be resolved on the live chat, we will assist you with numerous basic tasks, like installing an e-mail account in an e-mail client or redirecting one domain name to another one. This way, you will enjoy quick assistance and you will save a long time.