If you’ve ever got any inquiries in regard to the web hosting service or if you face a problem with your sites, you will have to touch base with the respective hosting company’s technical support team. It may not make any difference how swiftly they’ll answer when you've got a query of a general nature, but an issue such as a thwarted software application update, for instance, may lead to your site becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be inoperative. If you offer services or goods online, any outage will affect your site in a destructive way and you can lose current or potential customers. A lot of web hosting providers, predominantly resellers, handle emails and trouble tickets within 24 hours, but in the online era this is much too long, since clients will rarely return to a website that’s not working properly over extended periods of time.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting around for hours and hours on end, or even a whole day, to get a reply to a ticket or an email. Irrespective of when you contact us, we’ll help you out within less than an hour with any pre-sales and technical enquiries that you may have. In fact, our real reply time scarcely ever surpasses 20 to 30 minutes. Since we’re at your disposal 7 days a week, you’ll always obtain assistance in a timely manner and we are aware of just how crucial that is in the electronic age. As soon as you contact us, we’ll reply to your enquiries. If you run into any technical obstacle, we will deal with it for you, or we’ll provide you with all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize just how critical it is to get swift support, we promise that you won’t ever have to wait for more than sixty minutes to get an answer to any trouble ticket that you post from your semi-dedicated server Control Panel. In fact, you will seldom need to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of its nature – billing, technical or general. Besides, our technical and client support staff will be at your service 24/7, which is why even if you open a ticket during official holidays, you will invariably get a fast reply, which will include the answer to an enquiry, the solution to a complication or the information needed to solve an issue yourself – in case there is something that you need to do on your end. With us, you’ll never have to spend an entire day waiting around for an answer like you would with other web hosting providers.