If you've ever had a website hosting account before or you have dealt with any other online service, you're probably well aware from your own experience that for a lot of things it is better to talk to a live person on the telephone instead of exchange support tickets or e-mail messages. If you'd like to find out more about a particular service before you buy it or when something small needs to be made, for instance, it is far easier and faster to do it real-time. If you're given the option to contact representatives over the phone, it is also very likely that you're working with an actual web hosting provider, not a reseller. The level of support that you can get by phone varies between different suppliers - from standard matters to expert technical support. Typically most providers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are handled through electronic mail or tickets.
Phone Support in Website Hosting
Our website hosting plans come with telephone support 14 hours per day even on official holidays, so that if you do not have an account yet, you're able to give us a call and learn more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to contact the number that is closer to you. In case you are a current customer, we will assist you in a timely manner with any kind of general and billing matters and with various tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person to get things done without delay. Of course, some problems cannot be resolved over the phone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours daily as part of the support services for each semi-dedicated server plan that we offer. As some issues are more complex and time-consuming, you'll need to open a ticket in case you experience such an issue, still for any billing, general or minor tech issues you can always give us a call and we'll help you immediately so as to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our innovative cloud platform or you'll be able to get any other general information about our semi-dedicated solutions. We have local phone numbers in the United States, the UK and Australia along with a global number, so you can call the one which is closer to where you are.